Privacy policy

This privacy policy explains how York Air Conditioning (“we”, “us”) uses any personal information you give us when you use this website or contact us. We are committed to protecting your privacy and handling your information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information we collect

When you send an enquiry through our website we collect the details you choose to provide: your name, phone number, email address, the service you’re interested in, your location and any message you include. If you phone us, we may make a note of your name, contact details and the details of your enquiry.

How we use your information

• To respond to your enquiry and provide the quote or information you asked for
• To arrange surveys, installations, servicing or repairs you request
• To keep appropriate records of work we carry out

We do not sell your information and we do not use it for unrelated marketing.

Lawful basis

We process enquiry information because it is necessary to take steps at your request before entering into a contract, and for our legitimate interest in responding to people who contact us. Where we carry out work for you, we process information as necessary to perform our contract with you and to meet legal obligations.

Sharing your information

We only share your information with service providers who help us run our business (for example our website host and email provider), and only as needed for them to provide that service. Enquiry forms on this website are processed by Formspree, which receives the details you submit and forwards them to us by email. We may also share information where required by law.

How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and any follow-up. Records relating to work carried out are kept for as long as is reasonably necessary for business, legal and accounting purposes.

Cookies and third-party services

This website does not use advertising or tracking cookies. Our pages load web fonts from Google Fonts, which means your browser connects to Google’s servers and your IP address is shared with Google for that purpose. If we add analytics in future, we will update this policy and ask for your consent where required.

Your rights

You have the right to ask for a copy of the information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw any consent you have given. To make a request, please call us on 0191 743 9144.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.